privacy policy

Return & Refund Policy

We care about your satisfaction and aim to provide high-quality skincare products. Please read our return and refund policy carefully to understand the cases where returns or refunds are accepted.

1. Damaged or Broken Product on Delivery

If you receive a product that is damaged, broken, or defective upon delivery, please contact us immediately.
In this case, we will replace the product with a new one in perfect condition at no additional cost.
 Proof (photos or videos) may be required to process the replacement.

2. Product Not as Expected (Full Refund)

If the customer is not satisfied with the product because they expected a feature or benefit that was not mentioned or promised in our product description, we will issue a full refund of the paid amount.
 Your trust is important to us, and we always aim to be fair and transparent.

3. Customer Did Not Read the Product Description (No Refund)

If the customer did not carefully read the product description and expected features or results that were clearly not mentioned in the product details, no refund will be issued in this case.
 We strongly encourage all customers to read the full product description before placing an order.

Important Notes

• Any return or refund request must be reported within 24 hours after receiving the product.
  
  

• Products must be unused and in their original packaging unless damaged on delivery.
  
  

• Our support team is always available to assist you with any concerns.